INNOVATION·IN·DENTISTRY

Dental Operations Unpacked

Beyond Fee Schedules: How Strong Payer Relationships Drive Operational Stability

12 March 2026 · 27:46 · Episode 6

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What it is about

Insurance relationships in dentistry are often viewed as transactional. But strong payer partnerships can actually become a key driver of operational stability. In this episode of Dental Operations Unpacked, Jake Larson and Clint Berry talk with Osher Zaafaran, Vice President of Payer Relations at The Smilist Management, a 130+ location DSO. Osher shares how payer relations goes far beyond negotiating fees. From…

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