INNOVATION·IN·DENTISTRY

Dental Operations Unpacked

dental, DSO, dentistry, dental operations, patient scheduling, AI receptionist, voice AI, practice management, PMS integration, call center, after hours

8 October 2025 · 23:27 · Episode 24

Still going

Played straight from the show's own feed. We do not host, copy or re-cut anybody's audio, and nothing loads until you press play.

What it is about

- AI voice is finally good enough to handle real dental scheduling—multi-kid, reschedules, emergencies, the works. Dr. Miles Beckett (MD turned serial founder) shares Flossy’s journey from a dental discount marketplace to “Fiona,” an AI receptionist that answers calls, books new patients, reschedules, triages, and lifts after-hours conversion. We dig into latency, PMS integrations, scheduling logic, onboarding, and…

The opening of the show's own notes, quoted as the feed publishes them. The rest is on podcasters.spotify.com.

The transcript unlocks when the host claims this show.

These are somebody else's words. Dental Operations Unpacked belongs to whoever makes it, and we are not going to publish a transcript of it without being asked. Claim the show and transcripts turn on for every episode, right here, with your name on the page.

This is my show

More from this show

45 episodes, all of them listed on the show's page here.

Back to Dental Operations UnpackedEvery dental podcast