Dental Operations Unpacked
From chaos to consistency: the DSO case acceptance formula with Janet Hagerman
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What it is about
- Janet’s path: hygienist → hygiene director for 100+ locations → fractional CHO - Building a best-in-class perio program and regional hygiene leadership model - Case acceptance: mindset, questions, emotional + logical alignment - Why soft skills matter more as tech advances - Culture you can live and measure across locations - Starting points: coaching, org chart, HR/handbook compliance, KPI tracking
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