Dental Operations Unpacked
The Good & The Bad: How KPIs Are Disrupting the Dental Industry
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What it is about
Key takeaways - Lagging vs. leading: Production/collections reflect the past. Coach daily behaviors that create tomorrow’s results. - EPIs vanity metrics: Measure empathy (names used, wait time, clarity, felt-heard scores) alongside revenue. - Right data, right level: Not every role needs P&Ls. Share metrics that inform their behaviors, not anxiety. - Happy teams = happy patients: Engagement scores correlate with…
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