INNOVATION·IN·DENTISTRY

Dental Practice Heroes

Cancellation Policies That Patients (& Your Team) Actually Follow

15 September 2025 · 21:19 · Episode 602

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What it is about

We all have those patients that call and say they’re “sick” at the last minute. When it keeps happening, you’ve got to ask: is your cancellation policy working, or just being ignored? In this episode, the DPH coaches share how they reduce no-shows and last-minute cancellations, hold patients accountable, and get their team to follow through. From how much to charge (if anything) to getting patients to value your…

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