Academy of General Dentistry
Understanding Soft Skills to Improve Patient Relations with JoAn Majors
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What it is about
In this episode, Dr. Schmidt talks with JoAn Majors, CSP, CVP, RDA, on leadership and communicate skills. She is the author of several books, including "Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams." She shares ways to approach patients and have conversations about care needs, emphasizing the importance of asking the right questions and promoting a posture of curiosity.…
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