Back in 10
Episode 22: De-Escalation Secrets Every Dental Leader Needs
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What it is about
When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies that every dental leader should know. From using calm tone and pauses, to documenting conversations and knowing when to step in, this episode gives you the tools to keep control of tense situations without burning out your team. Special thanks to our…
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