Becker's Dental + DSO Review Podcast

How DSOs Can Build Scalable Customer Service Models That Better Support Doctors, Care Teams, and the Patient Experience

14 September 2026 · 14:45

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What it is about

In this episode, Jeremy Stroud, Vice President of Customer Service, Heartland Dental, discusses how DSOs can build scalable, consistent support models that improve the experience for doctors, dental teams and patients. He also explores AI, automation, standardization and the evolving role of patient service centers in delivering efficient, personalized support. This episode is sponsored by Heartland Dental.

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