INNOVATION·IN·DENTISTRY

Beyond Bitewings

Enhancing Dental Patient Experience with AI and Virtual Receptionists

5 February 2026 · 32:14 · Episode 133

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What it is about

Ash welcomes Nathan Strum from Abby Connect to discuss the evolving role of technology, especially AI, in enhancing the patient experience at dental practices. They break down the traditional functions of the front desk, highlighting the importance of both in-person and phone interactions, and the challenges associated with each—especially the common pain point of phone overload. They also discuss why separating…

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