Beyond the Operatory
Why Your Team Isn't Listening: The Art of Emotional Intelligence | Ep. 3
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What it is about
Talking isn’t enough—you need to connect to be heard. In this episode of Beyond the Operatory, host John Stamper is joined again by industry veteran Betsy Mitchell to discuss the invisible glue that holds a dental practice together: Emotional Intelligence (EQ). We dive deep into why "tone and tenor" matter more than the words you use, how to give difficult feedback without triggering defensiveness, and why the…
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