INNOVATION·IN·DENTISTRY

Dental Practice Heroes

The Front Desk KPIs That Protect Your Profit w/ Kiera Dent

9 March 2026 · 32:52 · Episode 650

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What it is about

You know clinical inside out, but the front desk? It's a black box — and probably where you're losing the most money. In this episode, Dr. Paul Etchison speaks with Kiera Dent, founder of The Dental A Team, about how you can get your front office under control without becoming an insurance and billing expert. You'll learn the core KPIs you should always be tracking, how to balance competing priorities, and how to…

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