Dental Protection Australia
RiskBites: The power of the apology
Played straight from the show's own feed. We do not host, copy or re-cut anybody's audio, and nothing loads until you press play.
What it is about
What is the power of an apology? Apologies can have positive effects on maintaining a future therapeutic relationship, help to restore trust, reduce negative emotional reactions such as anger and even induce positive physiological responses for the patient and practitioner. This podcast covers what to say and what not to say in an apology as well as examples of effective apologies.
There is no transcript here, and only the host could change that.
These are somebody else's words. Dental Protection Australia belongs to whoever makes it, and we are not going to publish a transcript of it without being asked. Claiming the show puts that permission on the file. It is the only thing that could ever put a transcript here, we have not written one yet, and we are not promising a date.