INNOVATION·IN·DENTISTRY

Dr. Baxmann‘s LeanOrthodontics® - Erfolgreich in Praxismanagement & Kieferorthopädie

Die unsichtbaren Prozesse hinter guten Praxen

25 May 2026 · 10:38 · Episode 154

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What it is about

Wie Customer Journey Management wirklich funktioniert Eine gute Customer Journey passiert nicht einfach nebenbei. Sie entsteht durch klare Prozesse, bewusst gestaltete Kontaktpunkte und die Fähigkeit, Probleme frühzeitig zu erkennen. In dieser Folge geht es darum, wie Praxen die Reise ihrer Patienten aktiv steuern können, statt nur auf Probleme zu reagieren. Dabei wird deutlich, warum kleine Details oft den größten…

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