INNOVATION·IN·DENTISTRY

Dr. Baxmann‘s LeanOrthodontics® - Erfolgreich in Praxismanagement & Kieferorthopädie

Was bedeutet Customer Journey – und warum ist sie so wichtig?

22 April 2024 · 21:17 · Episode 104

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Touchpoints und die Customer Journey in der Kieferorthopädie: Ein Leitfaden Was versteht man unter einer Customer Journey und warum ist es wichtig, sich damit zu beschäftigen? Genau da tauchen wir in dieser Folge tief ein. Du erfährst, wie wichtig es ist, die Reise des Patienten durch die Praxis zu verstehen und zu steuern. Wir diskutieren, warum die Customer Journey nicht nur aus medizinischen Terminen besteht und…

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