INNOVATION·IN·DENTISTRY

Everyday Practices Dental Podcast

Stop Blaming Your Marketing. Start Fixing Your Experience. (E.323)

9 April 2026 · 26:40 · Episode 323

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What it is about

A strong brand promise means nothing if the patient experience breaks the moment someone walks through the door. In this episode, Sara Hansen and Matt Hutchings unpack why trust is built or lost in the first few minutes, and how authentic marketing only works when the real experience supports it.

The opening of the show's own notes, quoted as the feed publishes them. The rest is on productivedentist.com.

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