INNOVATION·IN·DENTISTRY

Just a Couple of Dentists

How to Make Sure 100% of Your Patient Calls Get Answered (ft. Cory Pinegar and Dr. Deren Flesher)

6 January 2026 · 45:58 · Episode 57

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Deren Flesher

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What it is about

About 32% of phone calls go unanswered in the average dental office. After hours? It’s basically zero. On this episode, we talk through why the front desk model most offices still use just can’t keep up anymore, what COVID permanently changed, and why missing calls isn’t about a lack of effort...it’s about the system. We’re joined by Cory Pinegar, whose company Reach hires and trains virtual assistants for dental…

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