INNOVATION·IN·DENTISTRY

Scaling the Truth with Alicia

When Patient Encounters Get Difficult: Staying Calm, Clear, and Professional

2 October 2026 · 31:01 · Episode 17

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What it is about

What happens when a routine dental hygiene appointment suddenly becomes tense? In this episode of Scaling the Truth with Alicia, Alicia explores how dental hygienists can handle difficult patient encounters with compassion, confidence, and clear professional boundaries. From radiograph refusal and late arrivals to disagreements over periodontal treatment, dental anxiety, and verbally abusive behavior, this episode…

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More from this show

16 episodes, all of them listed on the show's page here.

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