INNOVATION·IN·DENTISTRY

The Best Practices Show with Kirk Behrendt

1071: 1 Simple Way to Eliminate Finger-Pointing in Your Practice - Charlene Marques

10 July 2026 · 22:23 · Episode 1071

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What it is about

Finger-pointing is often a sign that team members do not have clear ownership of essential practice responsibilities. In this episode, Kirk Behrendt speaks with Charlene Marques, an ACT Dental coach, about using a function accountability chart to clarify roles, establish measurable accountability, and prevent important tasks from slipping through the cracks. You will learn how consistent reporting, scorecards, and…

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