The Best Practices Show with Kirk Behrendt

1090: Metric Mondays: Same-Day Collection Percentage:Are We Collecting When Care Happens? - Robyn Theisen

24 August 2026 · 13:43 · Episode 1090

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What it is about

Are your financial systems helping you collect what patients owe when care happens—or are unexpected balances creating extra work for your team later? In this episode, Kirk Behrendt talks with Robyn Theisen, ACT Dental coach, about same-day collection percentage and why clear financial arrangements matter for both cash flow and the patient experience. You’ll learn what this metric measures, what low same-day…

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