INNOVATION·IN·DENTISTRY

The CAO Podcast: California Association of Orthodontists

#4: Building a Culture Patients Can Feel

4 November 2026 · 39:04 · Episode 4

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What it is about

In Episode 4 of The CAO Podcast, host Mark Thackeray sits down with two Past CAO Presidents, Dr. Katie Bales and Dr. Sheldon Salins, to talk about building a practice culture that patients can feel. They describe culture as the energy people feel when they walk in, and what happens when no one's watching. They share what healthy and struggling cultures look like, how a team meeting in lip retractors built empathy,…

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