INNOVATION·IN·DENTISTRY

The Coaching Call: Foundational Leadership Principles & Practical Resources for Dentists & Leaders

The Five C's: A Dental Practice Accountability Framework to Stop Repeating Yourself

13 August 2026 · 25:28 · Episode 4

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What it is about

If you've rolled out a standard, watched it hold for a few weeks, then watched it quietly slip, this episode is for you. Dr. Kassmel built the Five C's after years of repeating the same expectations to the same team members, sometimes fifteen times over, and never feeling confident she'd done enough before letting someone go. The Five C's are five checkpoints: clarity, commitment, consistency, consequence, and…

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