The Dental & Mental Podcast
#16 - Mastering Patient Conflict: Turning Tension into Trust
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What it is about
In this episode of the Dental and Mental Podcast, Drs. Galen and Davina Detrik dive into the complexities of handling difficult patient interactions and negative reviews. They share a real-life situation involving a two-star review from a patient who felt mistreated, despite the practice's efforts to provide excellent care. The conversation focuses on setting boundaries, maintaining integrity, and protecting the…
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