INNOVATION·IN·DENTISTRY

The Dental Download

320: 10 Mistakes Dental Practices Make With Their Patients

25 May 2026 · 31:32 · Episode 320

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What it is about

Dr. Haley discusses 10 of the biggest mistakes dental practices make with patients and how these small breakdowns in communication, systems, and patient experience can quietly hurt trust, retention, and case acceptance over time. From rushing appointments and confusing treatment plans to insurance-driven conversations and inconsistent team communication, this episode explores the habits that can make patients feel…

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