The Dental Marketing Secrets Podcast

#144: The #1 Reason Customers Leave Bad Reviews

9 October 2026 · 18:23 · Episode 144

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What it is about

What actually drives a patient to write a negative 1-star review on Google? In this episode, host Mark Thackeray reviews a study by Whitespark analyzing over 1,200 Google Business Profiles. Discover why 45% of negative dental reviews stem directly from communication breakdowns—such as unreturned calls, running behind without notice, and unclear procedure roadmaps. Mark shares actionable ways to conduct a team…

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