Practice management
The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
Last episode 6 September 2025. Quiet since then.
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach Dr. Rich at his personal email address: rich@madow.com
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Episodes
- —A Crazy Question and a Very Special Episode!6 September 2025 · 24:39On the show's site
- —20 Things You Should NEVER Say to a Patient!9 August 2025 · 19:10On the show's site
- —The Clarity Cure: What “Don’t Take Cosentyx” Can Teach Your Dental Practice26 July 2025 · 14:59On the show's site
- —The Three Questions Every Dentist Should Ask29 June 2025 · 15:03On the show's site
- —Dental Practice Lesson: Little Words, Big Difference!6 June 2025 · 18:49On the show's site
- —A Patient Walks In Barefoot – or How To Provide More Treatment!24 May 2025 · 18:03On the show's site
- —Handling Difficult Conversations – Is Your Dental Practice Hell’s Kitchen?9 May 2025 · 14:45On the show's site
- —Treatment Options: What Do Patients Want?25 April 2025 · 19:32On the show's site
- —The DIRTY Secret About Dental Podcasts!12 April 2025 · 25:21On the show's site
- —We DON’T Do That At OUR Office!!29 March 2025 · 20:18On the show's site
- —Three Practice Lessons, Mystery Shopper Calls, and a Tribute!8 March 2025 · 26:22On the show's site
- —Taylor Swift, The Super Bowl, and Your Dental Practice!14 February 2025 · 16:11On the show's site
- —More New Patients and Higher Case Acceptance….By Using These?2 February 2025 · 26:52On the show's site
- —Number One or Number Two?17 January 2025 · 20:58On the show's site
- —A HUGE Mistake I Made In My Practice!3 January 2025 · 19:48On the show's site
- —Special Year-End Episode: Ten Things To Do Every Morning!20 December 2024 · 24:20On the show's site
- —Say This, Not That!6 December 2024 · 23:08On the show's site
- —Special Podcast Episode: Ten Things To Do Now For A Great 2025!23 November 2024 · 58:18On the show's site
- —“Is Your Practice Sideways + Is SEO Worth It?”8 November 2024 · 22:14On the show's site
- —Don’t Sell Dentistry – Do This Instead!25 October 2024 · 25:29On the show's site
- —What Type of Dentist Are YOU?11 October 2024 · 23:57On the show's site
- —Beat The DSOs At Their Own Game!28 September 2024 · 21:32On the show's site
- —How To Have A Legendary Dental Practice!13 September 2024 · 27:13On the show's site
- —Artificial Intelligence In YOUR Practice!31 August 2024 · 23:10On the show's site
- —Five Dental Phrases I’m Tired Of Hearing!16 August 2024 · 18:33On the show's site
- —Negative Patient Inertia – Your Practice’s Biggest Competition!2 August 2024 · 18:09On the show's site
- —Team Problems / Team Solutions: The “Seating Chart Rule!13 July 2024 · 26:52On the show's site
- —What Is The BEST Service To Be Doing In Your Practice Right NOW?28 June 2024 · 25:24On the show's site
- —Do You Take My Insurance? The BEST Answer!16 June 2024 · 20:04On the show's site
- —Should You Believe The So Called Practice Management Experts?1 June 2024 · 20:54On the show's site
- —Crazy Advice Dentists Give and Get!18 May 2024 · 26:21On the show's site
- —Stop It With The New Patients…Do This First!3 May 2024 · 27:53On the show's site
- —The Best Way To Get Dental Practice Growth Ideas – Plus What’s A WIWO?19 April 2024 · 23:51On the show's site
- —Ten Things You Should NEVER Say To A Dental Patient!1 April 2024 · 28:12On the show's site
- —How To Find and Hire the Best Team Members!22 March 2024 · 17:24On the show's site
- —Schedule More New Patients NOW!8 March 2024 · 28:19On the show's site
- —How To Answer The Most Typical New Patient Questions!23 February 2024 · 37:07On the show's site
- —Transform The Difficult Patient!9 February 2024 · 32:38On the show's site
- —Hair, Skin, Feet, Teeth…Can Improve Your Practice!26 January 2024 · 30:35On the show's site
- —Is Your Practice So Good That It’s Bad?14 January 2024 · 28:52On the show's site
- —Special Year End Episode – 16 Rules of Life and Dentistry!29 December 2023 · 27:13On the show's site
- —Why Should I Go To YOUR Practice?16 December 2023 · 26:07On the show's site
- —Should I Stay or Should I Go3 December 2023 · 29:58On the show's site
- —Get Patients To Ask YOU For Whitening!17 November 2023 · 23:48On the show's site
- —Would You Like A Crown With That? Dental Lessons From An Unlikely Source!3 November 2023 · 30:00On the show's site
- —Dr. Rich Gets Duped!20 October 2023 · 27:05On the show's site
- —Doc – Do You Guarantee These Crowns?6 October 2023 · 28:27On the show's site
- —Fill Last Minute Cancellations 90% of the Time!22 September 2023 · 20:27On the show's site
- —The Dental Magic Words!9 September 2023 · 26:38On the show's site
- —Favorite Excuses of Dentists20 August 2023 · 22:45On the show's site
- —Why Should I Go To YOUR Dental Practice?4 August 2023 · 31:05On the show's site
- —Five of the TOP Dental Practice Issues22 July 2023 · 31:47On the show's site
- —Improve Your Dental Practice With ‘Marginal Gains!’8 July 2023 · 30:15On the show's site
- —GPs and Specialists Should Help Each Other!25 June 2023 · 21:24On the show's site
- —Should We Give Our Patients What They Want_ Plus More Mystery Shopper Calls13 June 2023 · 22:41On the show's site
- —Is Your Dental Practice Clinically Calibrated?26 May 2023 · 25:21On the show's site
- —Mystery Shopper Calls Plus The Number One Enemy of a Great Practice!13 May 2023 · 23:40On the show's site
- —How To REALLY Use Artificial Intelligence In Your Practice!5 May 2023 · 32:09On the show's site
- —Things A Patient Should Never See…or Hear!21 April 2023 · 23:15On the show's site
- —Why Is That Crown So Expensive?8 April 2023 · 26:18On the show's site
- —Fill Last Minute Cancellations 90% of the Time!17 March 2023 · 20:27On the show's site
- —Dental Practice Websites – What’s Wrong With Most of Them?24 February 2023 · 29:46On the show's site
- —Proper Patient Selection: The Number One Rule!4 February 2023 · 28:20On the show's site
- —Doctor – Don’t Do This!20 January 2023 · 19:52On the show's site
- —Special Edition: The Philosophy of Dental Practice Success!1 January 2023 · 22:56On the show's site
- —This Dental Video Made Me Barf – and Passive Income Tips!22 December 2022 · 25:22On the show's site
- —Increase Your Cash Flow NOW – Ten Ways for 20232 December 2022 · 33:17On the show's site
- —Two Questions To Ask EVERY Patient!11 November 2022 · 22:41On the show's site
- —Why Patients Love To Be Led!29 October 2022 · 23:50On the show's site
- —Don’t Be The Best Practice….Be The Only!8 October 2022 · 19:35On the show's site
- —Five Reasons Patients Don’t Get Scaling and Root Planing16 September 2022 · 26:04On the show's site
- —Something Most Dentists Do Wrong Every Day….and How To Fix It!27 August 2022 · 20:34On the show's site
- —The Choco-Taco and Influencing Your Patients!12 August 2022 · 23:26On the show's site
- —Do You Have This Affliction Most Dentists Do.30 July 2022 · 20:48On the show's site
- —How To Drop PPOs in Three Easy Steps!15 July 2022 · 20:28On the show's site
- —Fifteen Rules of Dentistry….And Life!1 July 2022 · 20:52On the show's site
- —The Obvious Secrets to Case Acceptance?18 June 2022 · 23:40On the show's site
- —You Need More Online Reviews!3 June 2022 · 24:29On the show's site
- —Inflation, Lab Fees, Scripting, and More!23 May 2022 · 26:10On the show's site
- —Dental Crown Treatment Acceptance at the Local Body Shop?6 May 2022 · 25:46On the show's site
- —What’s YOUR Financial Policy?22 April 2022 · 28:39On the show's site
- —How To Easily Confuse A Patient!1 April 2022On the show's site
- —Why Didn’t My Last Dentist Tell Me This?18 March 2022On the show's site
- —My Patients Only Want What Insurance Covers!4 March 2022On the show's site
- —Dentists: We Drive Ourselves Crazy!18 February 2022On the show's site
- —The Best Piece of Advice!5 February 2022On the show's site
- —Why Our Patients Love To Be Led!20 January 2022On the show's site
- —This Is NOT A Dental IQ Test!6 January 2022On the show's site
- —Why Would You Ever Want To Do That?21 December 2021 · 21:19On the show's site
- —The MOST Important Word In Dentistry!10 December 2021 · 27:04On the show's site
- —Are You Clinically Calibrated?26 November 2021 · 18:10On the show's site
- —Special Edition: How To Be “Superbold” with guest Fred Joyal!14 November 2021 · 42:59On the show's site
- —Do You Take My (Crappy) Insurance?23 October 2021 · 21:00On the show's site
- —What’s Your Office Elevator Pitch?2 October 2021 · 27:39On the show's site
- —A Great Way to Get Referrals!26 September 2021 · 21:39On the show's site
- —Get Patients To Ask YOU For Whitening!4 September 2021 · 19:54On the show's site
- —The Obvious Secrets to Case Acceptance?20 August 2021 · 23:40On the show's site
- —Retiring Hygienist Wreaks Havoc!14 August 2021 · 17:27On the show's site
- —The Answer Is NO!30 July 2021 · 18:35On the show's site
- —Should We Ever Do This At The First Visit?17 July 2021 · 20:11On the show's site
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