The Dental Truth Project
Operational Excellence: You Can’t Scale What You Can’t Replicate (E.60)
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What it is about
Mike Huffaker, Chief Revenue Officer at Planet DDS and host of The Dental Economist Show, exposes a major gap hiding behind dentistry’s obsession with operational excellence: you can’t build a scalable DSO if you don’t build the people and systems responsible for running it. Practices are promoting great dental assistants and office managers into regional and leadership roles without giving them the training,…
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