INNOVATION·IN·DENTISTRY

The Dental Truth Project

Will AI allow me to fire my RCM team? (E.16)

24 December 2025 · 19:08 · Episode 16

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What it is about

Louis Chan (Kaylie.ai CEO) and Jonas Sison (Kaylie.ai CFO) shut down the industry's biggest AI fear: At a DEO conference, someone asked if AI could "fire their RCM team" - the answer reveals why that DSO is already failing. The real threat isn't automation replacing humans; it's leaders who don't understand that AI exists to eliminate "unsuitable for human use" tasks (like calling insurance companies 40 times a day)…

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