The Dentalpreneur Podcast w/ Dr. Mark Costes

2474: Closing the Loop: Operational Wisdom

26 March 2026 · 43:40

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Addison Killeen

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What it is about

On today's episode, Addison Killeen takes the stage to unpack the real driver behind stronger case acceptance and smoother operations: trust. Using a practical 10-step framework, he explains how dental teams can close the loop from the very first phone call to financial discussions and follow-up scheduling by improving communication, handoffs, punctuality, treatment presentation, and team alignment. Addison shares…

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