The Dentalpreneur Podcast w/ Dr. Mark Costes

2562: The Back Office Automation Every Practice Owner Should Understand

28 July 2026 · 48:21

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What it is about

On today's episode, Dr. Mark Costes sits down with Seth Hamson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners.…

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