The Dentalpreneur Podcast w/ Dr. Mark Costes

2621: Why Patients Say No to Treatment They Need

19 October 2026 · 44:46

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What it is about

On today's episode, Dr. Mark Costes reconnects with Dr. Chris Bowman to discuss how better communication helps patients understand and accept recommended care. Chris explains why the conversation should begin with the patient's goals, followed by a clear explanation of the problems standing in their way. He shares how photographs, thoughtful questions, and team involvement build trust before the doctor enters the…

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