INNOVATION·IN·DENTISTRY

The No BS Dental Growth Podcast

STOP Using Generic Automated Messages — Why Your Dental PMS Is Hurting Patient Relationships

16 October 2025 · 8:10

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What it is about

In this episode of The No BS Dental Growth Podcast, host Chris, founder of KickStart Dental Marketing, breaks down a hidden threat inside most dental practices — generic automated messages sent from practice management systems (PMS). While these automations are meant to save time, they often do more harm than good. Chris explains how default PMS templates for reviews, reactivation, and referral requests have become…

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