The Patient Experience Blueprint

The Culture Behind Exceptional Patient Experiences

12 August 2026 · 35:54 · Episode 35

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Allison Lacoursiere

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What it is about

Case acceptance rises or falls long before a treatment plan gets presented. The conversations teams have, the way leaders respond to mistakes, and the culture they create all influence how patients experience care. Allison Lacoursiere has seen how small shifts in communication and leadership can change the way practices operate. She shares why avoiding treatment conversations out of fear of being “salesy” can be a…

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More from this show

39 episodes, all of them listed on the show's page here.

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