INNOVATION·IN·DENTISTRY

The Real Talk of Dental

058: Why DSO Executives Need to Get Back on the Floor | Brandi Carter

28 August 2026 · 40:26 · Episode 58

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What it is about

Servant leadership in dental DSOs starts with a simple question: do your employees dread seeing you walk in, or are they excited when you do? If your organization is more focused on KPIs and metrics than the people earning them, this episode makes the case for why that approach eventually costs you both your culture and your bottom line. Brandi Marzolino, a 20 year dental industry veteran and leadership coach, sits…

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