INNOVATION·IN·DENTISTRY

The Savvy Dentist

513. Customer Experience Secrets to get Customers to Come Back Again and Again with Shep Hyken

9 September 2025 · 38:21 · Episode 513

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What it is about

In this episode of the Savvy Dentist Podcast, Jesse Green sits down with Shep Hyken, a world-renowned expert on customer experience and service. Shep is an award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author of eight books, including I’ll Be Back: How to Get Customers to Come Back Again and Again. Shep has worked with some of the world’s most iconic brands - from…

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