INNOVATION·IN·DENTISTRY

Dental Drills Bits

AI vs. Human: Who Should Answer Your Phones?

20 April 2026 · 26:26 · Episode 223

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What it is about

AI is changing the way dental practices operate—but should it replace the front desk? In this episode of Dental Drill Bits, Dana and Sandy take a real, balanced look at AI receptionists in dentistry. From answering phones and scheduling appointments to managing patient communication, automation is becoming more accessible than ever. But here's the bigger question: Where does AI improve efficiency—and where does it…

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