INNOVATION·IN·DENTISTRY

Dental Drills Bits

Breaking Down Walls: Communicating Without Conflict

3 November 2025 · 25:48 · Episode 200

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What it is about

In this episode of Dental Drill Bits, Dana and Sandy dive into one of the most challenging scenarios in any dental practice—when a team member refuses a task that's part of their role. Inspired by a real Dentaltown post, Sandy breaks down what's really behind these moments, from unclear expectations and lack of training to blurred lines of authority. She shares how leaders can respond calmly, communicate clearly,…

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