INNOVATION·IN·DENTISTRY

Dental Drills Bits

Marketing Can't Save You From a Bad Phone Call

26 May 2025 · 27:52 · Episode 181

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What it is about

You can have the best marketing strategy in the world, but if your phone skills are lacking, patients will walk. In this episode, Dana and Sandy get real about what happens when dental teams unknowingly drive callers away with poor phone habits, disconnection, or defaulting to "no." They walk through mystery shopper call examples, red-flag language to avoid, and the mindset shift every front desk team member needs…

The opening of the show's own notes, quoted as the feed publishes them. The rest is on sandypardue.libsyn.com.

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