INNOVATION·IN·DENTISTRY

Dental Drills Bits

Rants, Reflections, and Real Customer Service Lessons

30 September 2025 · 27:54 · Episode 196

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What it is about

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes. Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient…

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