INNOVATION·IN·DENTISTRY

Dental Practice Launch Podcast

From 30% to 70% Conversions: The Phone Training Fix | Ep. 75

16 September 2025 · 40:28 · Episode 75

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Susan Leckowicz

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What it is about

In this episode of the Dental Practice Launch Podcast, host Shane Simmons interviews Susan Leckowicz, owner of Dental Coaches, about the critical role of front desk training in dental practices. They discuss the importance of first impressions on the phone, the impact of patient conversion rates, and effective strategies for handling insurance inquiries. Susan shares insights on building relationships with patients,…

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