Dental Unfiltered
Episode 154- The Power of the Front Desk w/ Laura Nelson
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What it is about
Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura’s upcoming phone skills training…
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