INNOVATION·IN·DENTISTRY

DEO's Growth Secrets for Dental Organizations

250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice

13 November 2025 · 49:00

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What it is about

If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds,…

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