DEO's Growth Secrets for Dental Organizations

274: Stop Wasting Your Front Desk's Time on the Wrong RCM Problems

16 July 2026 · 45:54

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What it is about

Your front desk didn't sign up to be an insurance department. So why are they buried in one? Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to problems instead…

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