The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
05: I Showed a Patient My Practice's 'Backstage' - What Happened Next Will Shock You
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What it is about
I’ve spent my career helping dentists build practices that are not just successful, but truly exceptional. And I’ve learned that the single biggest indicator of a practice’s quality isn’t the fancy waiting room or the state-of-the-art equipment. It’s what’s happening in the places your patients don’t see. In this episode, I’m pulling back the curtain on a concept I call “frontstage vs. backstage.” It’s a simple…
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