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The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture

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Last episode 18 August 2026. Still going.

Hosted by Dr. Michael Sonick, Team Building and Dental Practice Culture Expert

What truly sets a dental practice apart isn’t just clinical skill—it’s the way patients feel the moment they walk through the door. Hosted by world-renowned periodontist, educator, and author Dr. Michael Sonick, this podcast explores the intersection of dentistry and hospitality. Through thought-provoking conversations, practical strategies, and inspiring stories, Dr. Sonick reveals how creating an exceptional patient experience can transform your practice, your team culture, and your bottom line. From mastering the details of first impressions, to fostering genuine connections with patients, to building a practice rooted in compassion and excellence—you’ll discover how to elevate dentistry from a service into an art form. Whether you’re a dentist, hygienist, team member, or practice owner, this show will challenge the way you think about patient care and give you the tools to create a practice that people can’t stop talking about. Because in the end, it’s not just about teeth. It’s about people—and the hospitality that makes them feel at home.

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Episodes

91 episodes in the feed on 24 August 2026.

  1. 9191: The $15 Doctor Visit That Changed My Entire Dental Career18 August 2026 · 11:45
  2. 9090: The Surprising Secret to Building Patient Trust11 August 2026 · 10:23
  3. 8989: Why Dental Patients Leave Without Complaining (10 Hidden Touchpoints)4 August 2026 · 20:01
  4. 8888: How to Build a Dental Team You Love and Patients Never Forget28 July 2026 · 8:58
  5. 8787: The $2 Item That Completely Transformed My Dental Practice21 July 2026 · 6:27
  6. 8686: The Hidden Power of First Impressions in Dentistry14 July 2026 · 10:09
  7. 8585: Stop Losing Patients: The Counterintuitive Strategy for Practice Growth7 July 2026 · 9:15
  8. 8484: The Fatal Flaw in Modern Dentistry (And the Shockingly Simple Fix)30 June 2026 · 11:02
  9. 8383: Why 75% of Us Are Miserable at Work (And The 90-Second Restaurant Rule That Fixes It)23 June 2026 · 10:16
  10. 8282: What Dentistry Can Learn From the World's Best Restaurants16 June 2026 · 8:58
  11. 8181: Why Your Patients Are Rejecting Treatment (And The Counterintuitive Way To Fix It)9 June 2026 · 10:38
  12. 8080: The Hidden Details That Separate Thriving Dental Practices From Struggling Ones2 June 2026 · 12:11
  13. 7979: The Quarterly Ritual That Builds Stronger and More Effective Dental Teams26 May 2026 · 10:15
  14. 7878: Why Clinical Excellence Is Failing Your Practice -The 15% Loyalty Secret19 May 2026 · 11:11
  15. 7777: The Frequently Overlooked Secret to Running a Stress-Free Dental Practice12 May 2026 · 9:59
  16. 7676: The One Factor That Defines Longevity in Dentistry8 May 2026 · 10:33
  17. 7575: The Surprising Reason Patients Leave (And The One Shift That Changes Everything)5 May 2026 · 13:33
  18. 7474: The Unseen Force That Drives Successful Dental Practices1 May 2026 · 7:33
  19. 7373: The 4-Word Secret That Builds a Thriving Dental Practice28 April 2026 · 12:42
  20. 7272: Stop Ignoring This Primal Sense: The Secret to a Spa-Like Patient Experience24 April 2026 · 8:09
  21. 7171: The Counterintuitive Secret to Preventing Toxic Behavior in Your Dental Practice21 April 2026 · 9:42
  22. 7070: Why 5-Star Google Reviews Have Nothing to Do With Your Dental Expertise17 April 2026 · 7:57
  23. 6969: This Overlooked Daily Habit Will Transform Your Dental Practice14 April 2026 · 10:08
  24. 6868: Answer Your Phone This Way To Build Your Patients' Trust10 April 2026 · 8:05
  25. 6767: A Counterintuitive Approach to Dental Career Longevity7 April 2026 · 7:51
  26. 6666: How AI Is Shaping the Future of Healthcare3 April 2026 · 9:01
  27. 6565: The "Leaky Roof" Mistake That's Costing Dental Patients Thousands31 March 2026 · 8:24
  28. 6464: The 4 Silent Killers of Longevity (And How to Reverse Them Today)27 March 2026 · 12:22
  29. 6363: What 90% of Dentists Get Wrong (And Why It's Costing You More Than Money)24 March 2026 · 11:56
  30. 6262: The Shocking Link Between Periodontal Disease, Diabetes, and Heart Disease — And Why Dentists Hold the Key20 March 2026 · 11:37
  31. 6161: Dental Implants: The Surgical Secret to Saving Impossible Cases (Part 2)17 March 2026 · 8:33
  32. 6060: Dental Implants: The Simple Incision That Changes Everything (Part 1)13 March 2026 · 6:48
  33. 5959: Gum Disease Affects 50% of Americans Yet Only 3% Get Treatment- Here's Why10 March 2026 · 13:19
  34. 5858: The Hiring Secret That Built an Exceptional 25-Year Dental Team6 March 2026 · 13:06
  35. 5757: The Missing Link for Better Outcomes3 March 2026 · 10:02
  36. 5656: Could Your Daily Habits Be Causing Gum Recession?27 February 2026 · 10:41
  37. 5555: The 1-Day Dental Fix That Erased 20 Years of Fear & Decay for Frank24 February 2026 · 5:32
  38. 5454: The Simple Presentation Shift That Doubled My Patients' Yes Rate20 February 2026 · 9:46
  39. 5353: Why 80% of Dentists Have Chronic Pain—And One Dentist’s Solution17 February 2026 · 12:17
  40. 5252: Why Your Patients Don't Trust You: The One Thing Most Dentists Are Too Afraid to Do13 February 2026 · 8:54
  41. 5151: Less Pain, More Trust: The Patient Experience Upgrade10 February 2026 · 9:19
  42. 5050: Radical Trust: The Leadership Shift That Transforms Dental Teams6 February 2026 · 10:04
  43. 4949: Dentists: This Is How You Can Ease Your Patient's Anxiety3 February 2026 · 8:37
  44. 4848: This Is How I Transformed My Dental Team's Stress in 30 Days30 January 2026 · 10:13
  45. 4747: Dentists: This Is Why Your Stress Management Isn't Working27 January 2026 · 11:35
  46. 4646: The Selfish Secret That Transformed My Dental Practice23 January 2026 · 11:49
  47. 4545: The Truth About Career Growth: Why Working Alone Is Keeping You Stuck20 January 2026 · 6:52
  48. 4444: Unlock Lasting Joy: The Mindset Shift You’ve Been Missing16 January 2026 · 8:16
  49. 4343: 4 Rules That Transform Your Dental Practice (Most Dentists Miss This)13 January 2026 · 7:20
  50. 4242: The Comprehensive Care Blueprint: Stop Fixing One Tooth at a Time9 January 2026 · 8:35
  51. 4141: The 75% Mistake: Is Your Dentist Skipping This Crucial Step?6 January 2026 · 11:16
  52. 4040: Stop Selling Dentistry: How to Give Patients a Future Brighter Than Their Past2 January 2026 · 7:52
  53. 3939: Why Dentists Lose Patients Before They Walk In – The $100K Phone Call Mistake30 December 2025 · 13:28
  54. 3838: The Missing Communication Skill Every Dentist Needs26 December 2025 · 11:33
  55. 3737: The #1 Practice Growth Secret Dentists Never Learn in School23 December 2025 · 13:27
  56. 3636: Unreasonable Hospitality in Dentistry: The Secret to Creating Raving Fans & Growing Your Practice19 December 2025 · 13:01
  57. 3535: Why 90% of Goals Fail, and the 5-Minute Fix That Changes Everything16 December 2025 · 11:28
  58. 3434: The Fastest Way to Build Unshakeable Patient Trust12 December 2025 · 12:40
  59. 3333: Eliminate Burnout and Build a Team That Never Quits9 December 2025 · 11:23
  60. 3232: A Dentist's Guide to Online Reputation Mastery5 December 2025 · 11:14
  61. 3131: Simple Rules That Lead to Better Outcomes After Dental Surgery2 December 2025 · 6:48
  62. 3030: Beyond Narcotics: How We Achieved a 95% Pain-Free Rate After Surgery28 November 2025 · 12:58
  63. 2929: The Pain-Free Dental Surgery Secret: A Dentist's Pre-Op Protocol25 November 2025 · 11:21
  64. 2828: Hygiene First: This Is How You Can Prevent Costly Clinical Treatments21 November 2025 · 6:58
  65. 2727: The One Communication Slip That Can Ruin Dental Care18 November 2025 · 8:56
  66. 2626: The Hidden 5-Step System That Builds Patient Trust14 November 2025 · 8:49
  67. 2525: This is How I Help My Patients Keep Their Teeth for Life11 November 2025 · 8:59
  68. 2424: The One Thing Dentists Get Wrong About Patient Education7 November 2025 · 10:49
  69. 2323: The Patient Trust Secret Every Dentist Needs to Know4 November 2025 · 8:36
  70. 2222: Why Your Anxious Dental Patients Can't Hear You (And How to Fix It)31 October 2025 · 10:30
  71. 2121: The Communication Secret That Reduces Patient Stress by 80%28 October 2025 · 9:43
  72. 2020: The One Time Management Secret That Transformed My Dental Practice24 October 2025 · 6:20
  73. 1919: The $1 Million Dental Practice Secret Your Patients Will Thank You For21 October 2025 · 9:47
  74. 1818: The Unexpected Morning Habit That Revolutionized My Dental Practice17 October 2025 · 8:14
  75. 1717: The "Wow" Factor: Little Details That Can Make a Big Difference in Your Practice14 October 2025 · 10:57
  76. 1616: Beyond the Waiting Room: The Surprising Power of Hospitality in Dentistry10 October 2025 · 7:34
  77. 1515: The Hidden Blind Spot Can Make or Break Your Dental Practice7 October 2025 · 7:56
  78. 1414: The Surprising Strategy That Makes Employees Want To Stay In A Dental Practice For Life3 October 2025 · 7:40
  79. 1313: The Key Player Every Thriving Dental Practice Depends On30 September 2025 · 9:47
  80. 1212: Stop Losing Great Staff to Office Drama: The 'Experience Transformer' Method Every Dental Practice Owner Must Know26 September 2025 · 10:10
  81. 1111: Why 95% of Dental Practices Fail at Team Management (And the Simple Fix That Changes Everything)23 September 2025 · 8:16
  82. 1010: How One Simple Change Turned My Stressed Team Into Dental Practice Practice Superstars19 September 2025 · 10:13
  83. 909: The 4-Step 'Experience Transformer' That Turns Dental Team Drama Into Competitive Advantage16 September 2025 · 12:10
  84. 808: The Hidden Role That Saves Dental Practices $50K (Most Dentists Don't Know This Exists)12 September 2025 · 8:58
  85. 707: Why 90% of Dental Teams Fail (And the 5 Core Values That Save Them)9 September 2025 · 8:04
  86. 606: The 7 Words That Transformed My Dental Practice5 September 2025 · 8:23
  87. 505: I Showed a Patient My Practice's 'Backstage' - What Happened Next Will Shock You2 September 2025 · 9:03
  88. 404: Why 90% of Dentists Terrify Their Patients (And the Simple Word Change That Fixes Everything)29 August 2025 · 8:07
  89. 303: The Hidden Reason Dentists Burn Out (It's Not What You Think)26 August 2025 · 10:05
  90. 202: The Selfish Secret to Dental Practice Success21 August 2025 · 12:28
  91. 101: The Secret Michelin Recipe Behind Exceptional Dental Care19 August 2025 · 12:07

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