The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
101: Why Great Dentistry Still Doesn’t Earn 5-Star Reviews or Referrals
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What it is about
I have watched exceptional dentists do everything they were taught—yet remain strangely absent from the conversations that grow a practice. In this episode, I examine the overlooked gap between a merely satisfied patient and one who feels compelled to tell everyone they know. The problem hiding in plain sight Patients often arrive carrying more than a dental concern. They bring anxiety, past disappointments, time…
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