The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
102: From Confusion to Connection: A Dentist's Guide To Better Patient Communication
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What it is about
I have watched talented dentists do what they were trained to do: explain the procedures, present the alternatives, quote the fees, and let the patient choose. Yet the patient can still leave without the context they need to make a decision that truly serves them. In this episode, I examine the gap between information and understanding—and why conventional treatment planning can leave both the patient and the…
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