The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
17: The "Wow" Factor: Little Details That Can Make a Big Difference in Your Practice
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What it is about
Have you ever walked into a medical office and felt… underwhelmed? Perhaps the landscaping was neglected, the waiting room was sterile and uninviting, or you were met with a less-than-enthusiastic greeting. It’s these “little things” that can make or break a patient’s experience, and in my years of practice, I’ve learned that they are just as important as the clinical care I provide. The "Wow" Experience: It's All…
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