The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
21: The Communication Secret That Reduces Patient Stress by 80%
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What it is about
For years, I've noticed how well-meaning dentists and their teams create a stressful environment for their patients without even realizing it. We think we're protecting them by softening the truth or avoiding difficult conversations. But what if I told you that this very act of clarity-avoiding is the most toxic thing you can do for your patient relationships? In this episode, I share a simple yet powerful shift in…
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