The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
22: Why Your Anxious Dental Patients Can't Hear You (And How to Fix It)
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What it is about
Have you ever had a patient so consumed by fear that they can't hear a word you're saying? I see it all the time, in my practice. These patients arrive with unbelievable stress, unable to think, talk, or make decisions about their own health. In this episode, I want to share the exact communication strategy I've developed over decades to break through that wall of anxiety and build a foundation of trust. My Secret:…
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