The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
23: The Patient Trust Secret Every Dentist Needs to Know
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What it is about
I’ve been a dentist for a long time, and I’ve learned that the most important tool I have isn’t a drill or a scaler—it’s my ability to listen. In this episode, I want to share a story about a patient who came to me with a seemingly simple request: to fix a single broken tooth. However, what he really needed was a full-mouth rehabilitation. It was a classic case of a patient whose fear and distrust of dentists had…
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